Full-service dispute handling · PayPal · Klarna · Wero
Hire Austral. Stop handling disputes.
Austral Technologies is not SaaS. We are a full-service chargeback handling company, built on years of experience at Adyen and powered by the next wave of technology. You hand us the dispute; we build the case file from the systems you already run and file it with PayPal, Klarna or Wero.
No subscription, and nothing for your team to log into. Nobody on your side opens a portal, watches a deadline, or writes an evidence pack.
Disputes
Search disputes…
Last 30 days
Open disputes
246 due this weekPacks assembled
213 still collectingFiled, awaiting outcome
61across all three methodsMedian time to file
4h 06mfrom notice to submissionDisputes filed Weekly
By payment method
PayPal46%
Klarna38%
Wero16%
Pending disputes View all
| Case | Method | Reason | Amount | Due in | Status |
|---|---|---|---|---|---|
| PP-4471-EX | PayPal | Item not received | €248.00 | 4d 06h | Filed |
| KL-2290-EX | Klarna | Goods not received | €89.90 | 2d 19h | Ready to file |
| WE-0917-EX | Wero | Not delivered | €412.50 | 5d 11h | Assembling |
| PP-4466-EX | PayPal | Not as described | €131.20 | 1d 03h | Filed |
| KL-2284-EX | Klarna | Goods not received | €57.40 | 6d 02h | Assembling |
- 3dispute regimes: PayPal, Klarna and Wero
- 0portals your team opens, deadlines it watches
- 1evidence engine shared across all of them, run by us
- 0subscriptions, seats or logins for your team
Plugs into the systems you already run
The technology behind the service
Our engine plugs into your systems and extracts the evidence itself.
Play the shopper: file the dispute, then watch the whole loop run on a synthetic case.
Interactive demo
Shopper — that's you
- Order
- A-10482-EX
- Amount
- €186.40
- Claim
- Item not received
Your systems
ERP
Order lines and amount
Logistics
Tracking and proof of delivery
Payments
Capture and refund record
Ticketing
Shopper message thread
Austral
Standing by for a notice. Case opened PP-3312-EX
Evidence packPDF
- Order record, lines and amount
- Dispatch, tracking and proof of delivery
- Capture and refund record
- Shopper message thread
PayPal
A response on the open dispute, in PayPal's Resolution Center.
Not filed
Dispute won. The outcome lands back on the order, with the pack that carried it.
A synthetic dispute that shows the shape of the loop. Run it as Klarna or Wero too.
We run one evidence engine, not three, and we run it for you. Assembling the file barely changes with the payment method; what changes is the regime the file goes into, and the clock that regime is running.
What you're hiring
We are not SaaS.
You hire Austral to make the headache go away. You don't get another subscription.
Most dispute tools sell you software and leave the work where it was: someone on your team still logs in, learns the screens and writes the response before the deadline. Austral is a full-service chargeback handling company. The notice comes to us, we build and file the response, and the outcome comes back to you.
An engine built on the next wave of technology does the work, and we run it. Your team doesn't have to.
No subscription
One engagement
You contract a company to handle disputes. There is no per-user plan and no tool your team has to adopt.
No dashboard to staff
Nothing to log into
There is no portal your team is expected to check. Outcomes, and the file behind each one, come back to you against the order.
No onboarding project
Read access, then we start
We connect to the systems you already run, read what a dispute needs, and take it from there. Nobody on your side has to learn a product.
One accountable party
The filing stays with us
A software licence hands the filing back to you with a nicer screen. A service keeps it with us, and that is what you are paying for.
How it works
Hand over the loop, not a to-do list.
Austral picks the notice up, builds the file, and submits it where the dispute lives. Your team's part of the work ends at the handover, and there's nothing to log into afterwards.
-
Notice lands
The dispute arrives from PayPal, Klarna or Wero. Austral matches it to the order it belongs to.
-
File assembled
Austral gathers the fulfilment proof, order record and correspondence the same way for every method.
-
Filed in the regime
Austral shapes the file to what the regime accepts, then submits it through the regime's own dispute path inside the response window it set.
-
Outcome recorded
The result comes back on the order, along with the file Austral sent for it.
In all three regimes, no answer is a lost dispute. Austral answers every one, inside the window, with the file the regime asks for.
Get started
See it file one.
Bring a dispute you're working on right now, and we'll walk it through the regime it belongs to.