About us
We do one thing, for one problem.
Austral Technologies is a European full-service chargeback handling company. We are not SaaS: merchants hire us to defend their disputes, and we do it with an engine built on the next wave of technology. Not a card-chargeback tool with the euro sign swapped in. PayPal, Klarna and Wero each run their own regime, and those are the ones we know.
Most disputes are lost on the way to the file, not in it.
Which is a better problem than it sounds, because it's the kind of work a company can take off you entirely.
Ask anyone who handles disputes at a mid-size retailer and the story comes out the same. The evidence existed. The order shipped, the carrier scanned it, the shopper was told when it would arrive and the message is still sitting in the ticket. It just never got assembled into one document before the window closed.
Not because anyone was careless. Because assembling it meant four logins and most of an afternoon, and the afternoon was already spoken for.
That's a retrieval problem wearing the costume of a legal one. Retrieval is something the next wave of technology is unusually good at. It's why we'd rather take the whole job off your desk than sell you another dashboard that tells you how many disputes you lost.
How we work.
Four commitments. They're also the reasons this site is shorter than most.
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Build for the regime, not the average
A generic chargeback flow doesn't map onto a Klarna capture or a Wero pre-dispute. We'd rather cover three regimes properly than twelve at a shrug.
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Say what it does, not what it might
There are no customer counts, win rates or logos on this site. We haven't earned them yet. When we have, they'll be here with names attached.
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Read, don't write
Austral takes read access to the records a dispute touches. It doesn't change your orders, your stock or your books, and it can't.
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Your data stays yours
We process it to defend your disputes. That's the whole mandate, and it's written into the contract rather than only onto this page.
A dispute service that overstates itself is asking a finance team to trust it with the numbers. That trade has never gone well for anyone.
The company.
Who you'd be contracting with, in the form your finance team will ask for it.
Legal entity
CSB II Holding B.V.
Trading as Austral Technologies. The party to the agreement described in our terms of service.
Registered office
Amsterdam, the Netherlands
Full address in the Dutch Commercial Register, or on request at the contact page.
Chamber of Commerce
90012135
Registered in the Commercial Register of the Dutch Chamber of Commerce (KvK).
VAT
NL865181883B01
Invoices are issued from this entity.
There's no team page here yet. When there are names and roles worth putting on one, they'll go on it — a grid of stock photography would tell you less than these four lines do.
Come and argue with us.
If we've got the problem wrong, the demo is a good place to say so.